December 2005 Edition
Feature Spotlight: Virtual Ticket Administrator X Preview
Q&A with Technical Support: Jump from Virtual Ticket to Production Portal
Smart Tip of the Month: Job Close and Re-open Permissions
Third Party Software: SQL Query Tools
Support Bookshelf: Microsoft Virtual Labs
Feature Spotlight
Virtual Ticket Administrator X Preview
Scheduled for the end of this month, MetaCommunications will be releasing a native Mac OS X version of Virtual Ticket Administrator. The Forms Editor component has been completely redesigned, adding more functionality to the layout and overall form design process. This includes formatting palettes, improved layout and zooming tools, script building enhancements and an overall Mac OS X look and feel. This new version of Virtual Ticket Administrator will be available to current SAS customers and those who purchase the upgrade.
For a sneak peek look at the interface, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16170
Q&A with Technical Support
Is there a way to jump from Virtual Ticket to Job Manager?
Jumping from Job Manager to Virtual Ticket has been standard functionality for several years. If you are using the MetaCommunications Production Portal, the OpenURI functionality can be used to jump directly to any Internet address. Consequently, by using OpenURI, you can provide Virtual Ticket users with the ability to jump to Job Manager Production Portal windows with the click of a button. The example in Knowledge Base article 16218 demonstrates how these buttons should be configured.
For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16218
Smart Tip of the Month
Job Close and Re-Open Permissions
Job Manager Administrators may wish to prevent users from closing or re-opening jobs in the system. In a normal configuration, these permissions are not available but through the use of a SQL trigger, users can be prevented from performing these actions. The example in Knowledge Base article 16219 provides a SQL trigger and instructions on how to effectively prevent users from closing or re-opening jobs in the Job Manager database.
For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16219
Third Party Software
SQL Query Tools
MSDE users in search of a SQL Query tool may wish to checkout a shareware set of tools by Aglowsoft. The SQL Query tool is meant to help users with little or no SQL Query experience retrieve the data they need and examine database structures in an easy fashion. Additional tools for creating database schemas and viewing database relationships are also available.
For more information, visit:
http://www.aglowsoft.com/product.htm
Support Bookshelf
Microsoft Virtual Labs
Microsoft provides a series of free training and product evaluation seminars called Virtual Labs. These labs are 90 minutes in length and focus on specific functionality within the product. The SQL Server 2000 lab focus on the functionality of the reporting services available with SQL Server 2000 including authoring reports, managing and delivering reports and overall performance tuning.
For more information, visit:
http://www.microsoft.com/technet/traincert/virtuallab/sql.mspx
New MetaCommunications Knowledge Base Articles this month:
16170 - Virtual Ticket Administrator X preview
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16170
16217 - Configuring Workflow Scheduling on attached documents
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16217
16218 - Jumping to Job Manager Production Portal windows from Virtual Ticket
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16218
16219 - Job close and re-open privileges
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16219
Miss an issue of the MetaCommunications Support News? All back issues are available at:
http://www.meta-comm.com/support/support_news.htm.
Have an idea or topic you would like covered in the MetaCommunications Support News? Send your ideas, topics and comments to:
support@meta-comm.com
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