October 2004 Edition
Feature Spotlight: RealTimeProof Support
Q&A with Technical Support: Proper Terminal Services Configuration
Smart Tip of the Month: Authenticate Using LDAP
Third Party Software: Accounting Support
Support Bookshelf: Terminal Server Resources
Feature Spotlight
RealTimeProof Support
Coming soon, a plug-in will allow Virtual Ticket Web Server 1.5 users to proof the images they searched for using the RealTimeProof Proofing client. Use of the RealTimeProof plug-in can be setup for each Virtual Ticket Web Server user in the user setup by checking the RTI Plug-in checkbox for the desired user. Enabled users will have the ability to download and install the proofing client, plus a proof link is placed in the search results for each digital resource. By clicking the Proof link for a digital resource, the proofing client opens the file and proofing can begin.
Q&A with Technical Support
What is the proper way to setup Virtual Ticket/Job Manager client applications in a terminal services environment?
Window Terminal services can be used to provide Mac and Windows users a centralized server to access various applications, including Virtual Ticket and Job Manager. The installation of the Virtual Ticket and Job Manager client applications require that each Windows terminal server user desktop directory has a copy of Virtual Ticket and Job Manager with a unique name for the executable files. Suppose you have an employee named Bill Smith whose Windows Terminal Server user id is bsmith. One option would be to configure each application to include the bsmith user id in the application name to make it unique, for example, “Virtual Ticket bsmith.exe” or “Job Manager bsmith.exe”.
For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16168
Smart Tip of the Month
Authenticate Using LDAP
If you have a Windows NT/2000/2003 domain controller, a new solution for the Virtual Ticket/Job Manager system provides the ability for users to utilize their domain user names and passwords to log into Virtual Ticket or Job Manager. This allows system administrators to utilize various Windows password group policies for password strength and expiration, additionally it provides organizations the ability to consolidate security information.
To learn how to implement this solution, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16177
Third Party Software
Accounting Support
Job Manager users have many options when it comes to choosing an accounting program to integrate with their Job Manager system. Job Manager integrates directly with QuickBooks Pro, MYOB AccountEdge, PeachTree Complete and a wide range of other accounting products. The integration with these accounting systems allows for direct transfer of customer and invoice information from Job Manager to the desired accounting system.
Support Bookshelf
Terminal Services Resources
For those in need of a centralized resource for seeking help and learning about the Windows Terminal Server environment, Microsoft provides a vast community of resources for users of Windows Terminal Server environments. The community contains solutions from Microsoft MVPs, links to other terminal server discussion groups, and direct links to Microsoft newsgroups and blogs.
http://www.microsoft.com/windows2000/community/centers/terminal/default.mspx
Another helpful site for Window Terminal Server administrators is thethin.net. This site, devoted the terminal services or “thin clienting”, provides links to freeware downloads for terminals server, FAQs, book recommendations, virus threats plus much more. The site can be found at:
New MetaCommunications Knowledge Base Articles this month:
16083 – Unsupported MacOS version produces "NavigationLib" / "InterfaceLib" error messages
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16083
16151 – How to install Virtual Ticket/Job Manager solutions
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16151
16177 – Setting Up Windows LDAP User Authentication in Virtual Ticket
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16177
16178 – Customizing Navigation Links for Custom Queries in Virtual Ticket
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16178
Miss an issue of the MetaCommunications Support News? All back issues are available at:
http://www.meta-comm.com/support/support_news.htm.
Have an idea or topic you would like covered in the MetaCommunications Support News? Send your
ideas, topics and comments to:
support@meta-comm.com
THE INFORMATION PROVIDED IN THE METACOMMUNICATIONS SUPPORT NEWS IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. METACOMMUNICATIONS DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL METACOMMUNICATIONS OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF METACOMMUNICATIONS OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.