March 2004 Edition
Feature Spotlight: Feature Preview – Four Decimal Places
Q&A with Technical Support: Daily InterSync Activity Reports
Smart Tip of the Month: Sending Email Using SQL Scripts
Third Party Software: Araxis Merge
Support Bookshelf: Windows Storage Guide
Feature Spotlight
Feature Preview – Four Decimal Places
Keep your eyes open for the next Virtual Ticket 5.5/Job Manager 3.5 maintenance release. Beginning in the next release (after Package 131), Job Cost Plus users will have the ability to display unit costs and unit prices to four decimal places. Virtual Ticket 5.5 users will also have the option to place two or four decimal place fields on their forms.
For more information visit:
http://www.meta-comm.com/customers/docs
Q&A with Technical Support
How can I get an email activity report for InterSync?
Using the MetaCommunications Report Generator, a system administrator can have regularly scheduled reports sent to them about the files which have most recently been processed by InterSync and the last successful backup of your SQL Database. Reports about InterSync include information such as: processed events, ready events, failed events and deleted events. This information can help system administrators identify and troubleshoot problems before they occur.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16149
Smart Tip of the Month
Sending Email Using SQL Scripts
SQL scripts can be used to turn your Virtual Ticket form into an email sending interface. Easily create and track email to your customers or others from Virtual Ticket by applying the necessary scripts. This email technology is also used by the MetaCommunications Report Generator mentioned earlier in this edition. To start sending email from Virtual Ticket visit Knowledge Base article 16135 and retrieve the tools necessary to get started.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16135
Third Party Software
Araxis Merge
Are you customizing your Virtual Ticket Web Server but need a way to compare the differences between new and old code and then merge your changes? Useful for programmers and web developers, Araxis Merge possesses side-by-side comparison of previous and current code using color-coding features to help coders identify differences in new and old code. Plus, users have the ability to compare entire directory trees and merge their changes.
For additional information and pricing, visit:
http://www.araxis.com/merge/index.html
Support Bookshelf
Windows 2000 Enterprise Storage Solutions J.Peter Bruzzese, Chris Wolf.
This provides an insightful view into the topic of storage in a Windows 2000 environment. Topics range from restoring the operating system, to backing up Exchange server, to creating maintenance plans for SQL Server. Each chapter provides a thorough explanation of the terminology covered. A particularly interesting section involves backup and recovery options for Microsoft SQL Server. This chapter describes to types of backups which can be done, provides guidance on how to plan for the backup, restore and storage of your database.
New MetaCommunications Knowledge Base Articles this month:
16068 – Adjusting allocated memory for Macintosh client applications.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16068
16093 – Unable to connect to the server from the client after upgrade.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16093
16149 – Using the MetaCommunication Report Generator solution.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16149
16151 – How to install Virtual Ticket/Job Manager solutions.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16151
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support@meta-comm.com
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